Terms and Conditions

Returns & Exchanges

Post Box

Returns and exchanges...

If you'd like to return an item/items from your order simply contact us within 14 days of receipt. We want you to be happy!

If, in the unlikely event that an item arrives damaged please do not hesitate to contact us, we'll happily refund or replace the items for you. 

If you change your mind about an item then of course we will accept returns on items that are new and unused, with the exception of sale items, however the return postage is the responsibility of the customer.

Refunds will be given upon receipt on the items in question.

For information on postage and packaging please see the link in the footer of the page.

Kawaii Girl Cabochons

Kawaii Bow Girls Flatback Embellishments

Autumn Felt Flowers

100% Wool - Autumn - Felt Flowers DIY Kit

£9.00

6" Embroidery Hoops

6" Embroidery Hoops

£3.05

Privacy Policy

Privacy Policy (the legal bit)

Simply put...we respect your privacy, we use the information you provided through our website (powered by Create) to fulfill your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also provide us with additional personal information in regards to a custom order when you contact us directly.

We rely on a number of legal bases to collect, use, and share your information, including: as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Create. I share information with Create as necessary to provide you our services and comply with our obligations.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Holly Adaway, am the data controller of your personal information. If you have any questions or concerns, you may contact me at [email protected]

Alternatively, you can mail me at:

Holly Adaway, Longships, Cauldham Lane, Capel-le-Ferne, Folkestone, Kent, CT18 7HG UK